Frequently Answered Questions
How much should my website cost?
After my site is finished, what happens next?
With every site we deliver, we also consider the hand-off process. We will make sure you’re comfortable with editing and creating new content, so we record custom training along with every project.
Can you handle our updates and site maintenance for us?
While your site will be designed and built to be easily managed using all Squarespace-supported components, if you desire, we can also maintain your site for you.
If you need advanced training or a Webmaster on-call, we’ve got you covered.
Can I use my own credit card processor on my site?
Outside of Stripe/Paypal, it’s not possible to use another payment gateway on Squarespace commerce.
Read Squarespace support documentation on the topic: (https://support.squarespace.com/hc/en-us/articles/235161188)
There are also third-party alternatives to Squarespace commerce like Ecwid or Gumroad, that have extremely flexible payment solutions. Contact us for your connection issues.
What is included when you guys add our site content?
With most development project estimates, we add a line item “Adding Site Content”. This distinction generally applies to subpages and/or populating blog posts, where there is lots of content to add and/or transfer from the previous site.
As the homepage content/header + navigation/footer and other global elements that we’ll add are all part of the general design/build aesthetic, they’re not part of ‘adding site content’ as noted.
What is a "revision" as mentioned in your agreement?
The design process naturally consists of phases. We will create a design draft and ask you for feedback. Revisions are then made with the goal to move closer to the best end result for the project and its audience.
In other words, revisions are part of the design process and they cannot (and should not) be avoided. Rather, they should be done purposefully by keeping in mind the project’s objectives.
Here’s how we at Squareflair define a round of revision for our clients:
Once a design draft is presented, the client has a specified number of days to provide their feedback. Once all of their comments, ideas and questions are consolidated and we provide a new version, that’s the end of that round of revision. So, a “revision” includes all the conversations/tweaks to that version.
We have confidence in our process and our ability as Designers to “read the room”. We typically never exceed two revisions, but can adjust our agreement accordingly.
When you guys say you customize the whole site— does that mean there’s code for me to deal with?
No. The reason we love Squarespace is the same exact reason you love Squarespace— because you can manage all of the content yourself WITHOUT HAVING A COMPUTERENGINEERING DEGREE. When designing and building sites, we build EVERY SINGLE AREAto be maintained by you, using all the built-in content tools (“Blocks”) provided by Squarespace.
All our sites are fully responsive and retina-display-ready. So no matter whether you’re showcasing your work on your Windows laptop, Android phone or iPad Pro, you can be confident your mobile-optimized site will always show your content in the very best light.
Why do you require a deposit?
You want your work done correctly, and we want to get paid. How can we ensure everybody walks away happy?
By asking our clients to put down a deposit before starting work assures you’re actively invested in the business relationship. It also gives us more of an obligation to finish the work the best we can so we can get the rest of the payment. Deposits solve the conundrum above so both parties leave happy.
I’m a photographer, and i want better SEO.
Can you help?
We know where you’re coming from: you have incredible images, and want to punch the visitor in the face with 100% images when the page loads. But just know that if you have NO/LIMITED TEXT, your site just will not index on the search engines.
Frankly put, Google is the biggest 'sight impaired' user on the Internet. (Google cannot see any of your images, and only cares about text and traffic patterns.)
We can help with this.
Better SEO really comes down to ADDING TEXT CONTENT to your site, and after it’s in place, you’ll see a spike in search indexing. We can help you come up with creative/classy ways to add text without making the images suffer.
If you’ve added text “content” to your images, the text will not be recognized as text. Adding text to images isn’t a good option AT ALL.
1. Blogs are super-fantastic-SEO food machines.
2. Search indexes love gobbling up written blog content.
3. Adding testimonials is another great way to add original TEXT content to any site.
4. Adding an FAQ to a site is also great. Just like our own Squareflair example here, you can use a unique voice that resonates with the visitor. (Resonating with your target audience is the ultimate goal for every site out there)
Does squareflair work with third-party apps and automation?
Heck. 👏 Yes. 👏
Your team has a lot on their plate. Enterprise automation (and even intelligent bot adoption) will help lift the burden of tedious, repetitive tasks off of your teams’ shoulders. Whether it’s customizing simple third-party services using IFTTT or Zapier, or if it’s partnering with a data-crunching behemoth like Google, Salesforce or GROW.com, we can help make sense of things.
We can help both marketing specialists and C-suite executives find a single source of truth, and the ability to drill down for deeper investigation. Free up resources, streamline processes, and create greater agility so your team can do what they do best and keep up with the pace of business.
What about help with all the Nerdy Terms you’ve used on this page?
You’ve seen nothing yet. 👇