Confidential Client Audit

Fitness by Design
August 12, 2026

This customer experience audit examines how prospective and existing clients move between the Fitness by Design website and Mindbody, identifying where unnecessary friction, unclear pathways, and disconnected systems get in the way. The recommendations focus on bringing more of the customer journey back to Fitness by Design while repositioning Mindbody where it works best: purchasing, scheduling, and client management.