Support Pricing
It all started when…
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Rising Star Features
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Site Review*
An in-depth review of your WordPress site ensures your site functions and performs using industry best practices.
*Free for a limited time.
Priority Support
As a Pro client, we prioritize your requests first. Our team of experts are dedicated to optimizing your site and experience.
2 Retainer Hours
Two hours of design, development, training, or customized site needs. Additional hours upon request for $135/hr.
Support Portal
Our ticketing system allows us to investigate and resolve any potential issues. You can communicate directly with us for quick resolution and transparency.
Squareflair Library
Chocked-full of helpful marketing tips, videos, articles, and custom Squarespace help docs.
Content Backups
We perform full, daily backups so you don’t lose your website's content. We "localize" the files and map your site's directory structure, allowing you to browse a site offline.
Working with our Team
Rising Star Plan clients have access to contact us via Email.
VIP Features
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Dedicated Account Manager
Your Account Manager will manage all your support needs, projects, and retainer hours. Your time is valuable and your Account Manager will help facilitate all your needs across the proper Squareflair channels.
VIP Support
Enterprise clients are first in line for support tickets and resolution. You will have direct contact with your dedicated Account Manager. This service is particularly useful for complex multi-sites and mission-critical sites.
Site Review*
An in-depth review of your Squarespace site ensures your site functions and performs using industry best practices.
*Free for a limited time.
Multi-Site Maintenance
Our experts specialize in optimizing your multi-sites' performance and simplifying maintenance. Let us help you manage complex integrations, administration rights, shared functionality, etc.
Mission Critical sites
If your site is vital to the survival of your business, we offer enhanced services to guarantee every safeguard is established so you can get back to business and stop worrying about your site.
Additional Retainer Hours
As an Enterprise client, we’ll provide additional retainer hours per month designed around your specific needs. All retainer hours come standard with a one-month rollover of unused hours.
Tailored Service Agreement
We understand each site we manage has unique support needs. We’ll work together to develop a straightforward Service Agreement tailored to your specific needs.
Support Portal
Our ticketing system allows us to investigate and resolve any potential issues. You can communicate directly with us for quick resolution and transparency.
Squareflair Library
Chocked-full of helpful marketing tips, videos, articles, and custom Squarespace help docs.
Content Backups
We perform full, daily backups so you don’t lose your website's content. We "localize" the files and map your site's directory structure, allowing you to browse a site offline.
Working with our Team
Enterprise Plan clients have 24/7 access to contact us via Email, Live Chat & Phone
Weekly Strategy Meetings
Yes, it's true— we love meetings!
⦿ Be proactive rather than reactive
⦿ Set up a sense of direction
⦿ Increase operational efficiency